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I have the Infiniti Remote Start "kit" that came with two fobs, 2 batteries, and a set of printed instructions(for the dealer). I dropped mine off a few months back at our only dealer here and they were "unable to get it to work". No idea why, the SA could only tell me the tech couldn't get it to work.... lol

I think that SA is gone now, so I'm going to try again next time I need to bring the car in.
 
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