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My Q60 Red Sport 400 was delivered last month with a crack in the lower screen. It was very subtle but the salesperson noticed it and had service order a new one. Had it installed this week. Interestingly, the story is that this has been a recurring problem with this screen and the batch of replacement screens shipped to the dealer included pre-cracked ones. Service advisor indicated that the new one may crack and that Infiniti would continue to replace it as needed until Infiniti fixed the problem.
 

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My lower screen was initially fine. During the initial detailing by the dealer, they took the screen protector off and were wiping the screen of dust and caused a super light scratch (lower screen is extremely sensitive and fragile)

They replaced it with a new one. It was fine initially.
Now that the temperature is over 100 degrees, it cracked again.

Will be taking it in for a replacement. The lower screen is extremely poor quality material.
 

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I had heard about a bad batch of screens so it could just be that the screens came from that batch. Given the screen has been in production since 2014 give or take, I would hope it was just a bad batch and not a fragile glass being used. Maybe they could look into using Gorilla Glass or Sapphire when they redesign...then again maybe they could just stick a better overall system in there so I don't have to wait for it to respond while wondering if it registered my touch on the screen.
 
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