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Discussion Starter · #1 ·
I downloaded the Infiniti InTouch Services app and it's honestly disgraceful. It looks at least 5 years old.



Please tell me it at least works well.

Looking around, it feels like everyone's doing a better job at this than Nissan. That's crazy to me. And today Tesla previewed it's new app which really puts InTouch Services to shame as far as I'm concerned...



https://electrek.co/2017/02/10/tesla-mobile-app-first-look/
 

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Amazing. A car company in silicon valley built a better app than one in Tennessee.


ARE YOU PAYING ATTENTION INFINITI? Our apps are embarrassing. And they aren't worth what we want customers (and employees too - shame on you) to pay for them. If you're going to make a big deal about this stuff, and tie my compensation to getting it turned on and set up for customers - you really, really should make the value proposition more compelling.

Yeah, this is a sore point for me and other salespeople who actually appreciate technology and showing off how cool are cars are (can be).
 

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Yes, it is crude, but all functions work well.
 
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Barebones functionality, ugly annoying design, but it does seem to work reliably for me. I have it installed on my phone so that I can remote start my car from my office before I go outside. It works for that.
 

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I'm with you. It is basic looking but functional. However, that Tesla app is gorgeous and look at all the extras it offers (location, interior temp settings, etc). The BMW key fob while ungainly looking offers some awesome functionality (and it's a key fob!). Surely Infiniti can do better with a little ol' app (especially one that could be used across the board).
 

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And I doubt the Tesla app forces you to buy a subscription for what is a 10x better experience.

Total fail Infiniti.

And I have one of the top end "launch edition" RS's.

Yet you want me to pay a subscription for an app that I can't even locate the car with?

Ludicrous.
 

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I just downloaded this and tried setting it up only to get errors. It keeps telling me that I need to connect to the car (USB plugged in and Bluetooth connected already). When I initially called to set everything up, they asked if I wanted to purchase the subscription right away or wait until my trial is complete. Thankfully I told them I will wait to see how it works...cause this is pissing me off.

Anyone that can provide some insight or help out, I would definitely appreciate it.
 

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I just downloaded this and tried setting it up only to get errors. It keeps telling me that I need to connect to the car (USB plugged in and Bluetooth connected already). When I initially called to set everything up, they asked if I wanted to purchase the subscription right away or wait until my trial is complete. Thankfully I told them I will wait to see how it works...cause this is pissing me off.

Anyone that can provide some insight or help out, I would definitely appreciate it.
Do you have an account set up on the Infiniti website? You have to have a username and password for the app to work.
 

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I just downloaded this and tried setting it up only to get errors. It keeps telling me that I need to connect to the car (USB plugged in and Bluetooth connected already). When I initially called to set everything up, they asked if I wanted to purchase the subscription right away or wait until my trial is complete. Thankfully I told them I will wait to see how it works...cause this is pissing me off.

Anyone that can provide some insight or help out, I would definitely appreciate it.
Do you have an account set up on the Infiniti website? You have to have a username and password for the app to work.
I do. I was signed in and connected to the car, but nothing happens. Just keeps saying my session timed out or I need to connect to my cars media player. Slightly annoyed.
 

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I do. I was signed in and connected to the car, but nothing happens. Just keeps saying my session timed out or I need to connect to my cars media player. Slightly annoyed.
Are you able to start the car remotely using the app? Have you pushed the SOS button to make sure the car is communicating with InTouch?
 

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I do. I was signed in and connected to the car, but nothing happens. Just keeps saying my session timed out or I need to connect to my cars media player. Slightly annoyed.
Weird, I didn't do anything except download to my iPhone, used my username and pswd to log into the app, and everything worked. Try trashing the app from your phone and downloading it again.

Confirming you have Infiniti InTouch Services, version 1.3? It's my wife's car, and my phone has never been connected to the car. No reason to do that.
 

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Discussion Starter · #13 ·
I do. I was signed in and connected to the car, but nothing happens. Just keeps saying my session timed out or I need to connect to my cars media player. Slightly annoyed.
Also, if you're on iOS, I believe you have to download the app with the black icon called Infiniti InTouch Services, not the app with the purple icon called Infiniti Connection.

I have no idea what the app with the grey icon called Infiniti InTouch is, nor do I know what the app called Infiniti Personal Assistant is. :)
 

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I just downloaded this and tried setting it up only to get errors. It keeps telling me that I need to connect to the car (USB plugged in and Bluetooth connected already). When I initially called to set everything up, they asked if I wanted to purchase the subscription right away or wait until my trial is complete. Thankfully I told them I will wait to see how it works...cause this is pissing me off.

Anyone that can provide some insight or help out, I would definitely appreciate it.
Hey prime time, you may have download the wrong app. I download the Infiniti intouch app and had the same problem. You have to download the Infiniti intouch services app. Good luck
 

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Well this was certainly helpful. Apparently I lost the lottery when I picked the wrong app. Why would Infinit have as many apps as they do in the App Store?!?!

Anyways, last question: it says I need my 4-digit pin. To my knowledge, I've never received it or created one. Where do I find the pin?

Thanks for the help everyone!
 

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Hm... the dealership asked me what I wanted my PIN to be when they set it up for me. I'm not seeing a way to change it on owners.infinitiusa.com either. You may have to call your dealership to have them change it for you.
 

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Hm... the dealership asked me what I wanted my PIN to be when they set it up for me. I'm not seeing a way to change it on owners.infinitiusa.com either. You may have to call your dealership to have them change it for you.
Click Personal Details / Contact Preference and check the Update My Password box.
 

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Hey prime, mine was set to the last 4 digits of my phone number. Try that or try the last 4 digits of your SS #
 

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Well this was certainly helpful. Apparently I lost the lottery when I picked the wrong app. Why would Infinit have as many apps as they do in the App Store?!?!

Anyways, last question: it says I need my 4-digit pin. To my knowledge, I've never received it or created one. Where do I find the pin?



Thanks for the help everyone!
You should have been given an opportunity to select a pin when you signed up on the Infiniti website.

With regard to which app, on the Infiniti owners website, in the section talking about InTouch, there is fine print which describes which app to download for which model. It's easy to miss, but that's how I knew which one to download.

It's kinda ridiculous that different apps work for different models, but it is what it is.
 

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UPDATE: everything is working fine. The PIN was 1234 - something that took me all of 4 guesses to figure out �� Anyways, I appreciate the help from everyone.

The app is really bad in terms of aesthetics, but it does function well.
 
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