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Discussion Starter #1
Guys - Phoenix Android Radios is offering a group buy for their new Tesla style radio - Mark III. The specs are listed in the attached pic. The unit will be undergoing beta testing over the next few months and will be available in late September, early October. Regular price will be $1199,
but the group by price will be $879.99.

Lots of new features in this release including doubling of both RAM and ROM, bigger brighter screen, and all new user interface designed specifically for the Q50/Q60.

Actual screen in testing shown.

If you would like to get in on the group buy, PM me your email address. You will be invoiced a deposit of $250 from Phoenix, due within 2 weeks of receipt.

Let me know if you have any questions.






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Discussion Starter #3
Yes. Bluetooth 5 will be fully accessible by all ODB2 devices.
 

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So just something I want to clarify. Frank doesn't sell these units but has gone to bat for the community to help the vendor actually develop and iterate their design over multiple product life cycles (over the last couple years) to make the product more user friendly for us. This is not an easy job (as anyone who has worked in product/software design can confirm) and I think a lot of us have taken the work Frank has done for granted.

I'm in the FB AV group and the FB Q50/Q60 group and I know things get tense there sometimes but I'd like to keep that tension off our forum. I personally am interested in these for my car but have held off purchasing due to various personal reasons none of which are related to Frank.
 

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So just something I want to clarify. Frank doesn't sell these units but has gone to bat for the community to help the vendor actually develop and iterate their design over multiple product life cycles (over the last couple years) to make the product more user friendly for us. This is not an easy job (as anyone who has worked in product/software design can confirm) and I think a lot of us have taken the work Frank has done for granted.

I'm in the FB AV group and the FB Q50/Q60 group and I know things get tense there sometimes but I'd like to keep that tension off our forum. I personally am interested in these for my car but have held off purchasing due to various personal reasons none of which are related to Frank.


Thanks man. As you said, I don’t sell these things. I’m pretty happy with how the M3 is headed! I’ll post videos when I get the actual unit!


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Yep, he sure doesn't sell them, but he's going to be primarily who you're dealing with. And with Phoenix's customer service as poor as it is, once you're banned from the page it's going to be extremely difficult for you to get support.

I'll keep my personal dealings with Frank off of the forum, but if anyone would like to PM me I'd be glad to tell you about the ridiculous details. That's just my warning to potential customers as I've seen it happen multiple times on the A/V page. Beware. That's the last I'll say on it.
 

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I'm a bit frustrated as I'm on my 3rd MK2 and it's going back again. I really want an MK3 but really don't want to risk having to tear it apart should I have issues again. That said I can replace a unit with my eyes closed lol.
 

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Discussion Starter #8
Yeah, there is no doubt that these units have had issues. Personally, I think they tried to cut corners on shipping with the Mark 2, as previous units had a lot more packing. Shipping a fragile unit like this around the world with not enough packing is just looking for trouble. I have been working with Alex since the very first Mark 1, and they have come a long way, but there are still some units that have hardware issues. I wont make excuses for Phoenix's customer support, but they do try to do a good job even though they come up short. I will say this, most people I have talked to have been able to either get a working unit, or get their money back. If you call or write Phoenix, I would suggest asking if they will allow you to return your unit and credit it towards a Mark III. PM me your information, and I will send it to him directly. Out of curiosity, what were the issues with your M2?
 

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Unit 1- would get stuck in update mode. Would randomly have green lines on the screen. Would swing the AC back and forth from full fan to no fan and low temp to high temp.
Unit 2- received unit with a partially delaminated screen. Screen was not as bright as unit 1 and couldn't adjust brightness. Ac control issues same as unit 1.
Unit 3- whenever the large white piggyback harness was connected it would turn on my hazards and you could not turn them off unless you disconnected the unit and put the OEM unit back in and pressed the hazard button.

Extremely frustrating to say the least.
 

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Discussion Starter #10
Thanks man! I will see what I can do!
 

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Nope, that looks like the Mark II. Looking at the bottom of the unit, it has a CD slot, and the Mark III has no CD slot.
I know the images are of the Mark II, and the "specifications" table is of the Mark II, but all of the described aspects, features, and versions match the Mark III (processor, memory, storage, Bluetooth, etc.) Also, the price is higher than the Mark II on the same website ... Unless ... are they doing a Mark 2.2 for some stupid reason?


Edit: definitely looks like it is a Mark 2.2 ... what a CF of a company that I sadly will very likely still buy from.



As much as I want the EcuTek app in my center console, this disorganization of their website seems to resonate with everything I hear about this company.
 

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Couple of things. There are a lot of different versions of this radio out there buy multiple different vendors. Phoenix is one of about five that I know of that sell a very similar product. The Mark 1, 1.5, 2.0, 2.1 and now 2.2 are all versions nicknamed by people. I will try to explain:

Mark 1 - Initial offering, loaded with bugs and various issues. Phoenix tried to sell a unit that was never beta tested and had many serious flaws. 2GB Ram, 32GB ROM Android 4.4

Mark 1.5 - Upgraded board of initial offering, but offered fast boot, which was the biggest complaint of the Mark 1. There were still some users that had bugs with this unit as well. offered Android 7.1.

Mark 2.0/2.1 - This was an introduction of a different unit, with more eye appealing aesthetics but still the same PX3 Board as the Mark 1 and 1.5. This unit came from a different vendor. The major issue with this unit was screen brightness. 2GB Ram, 32GB Rom. It was recalled and someone (not phoenix) jokingly called it Mark 2.1 and it seemed to stick. There were some that had issues with hardware most likely caused by poor packaging from this vendor, they have since upgraded their packaging.

PX6 Mark 2 - This is what is currently on the Phoenix website. It is the same exact unit as the Mark 2/2.1 but it has the new PX6 board, runs Android 8.1, 4GB Rom, 32GB Ram. I am currently beta testing and so far this is the best version of the unit yet. It is very fast and reliable but as of now, I can not get the bluetooth to connect to my JB4 software. While this unit is on their website they are not shipping. If you buy the unit, please know you may be waiting at least a month as it is not yet shipped the first production unit and is NOT ready if you are looking for bluetooth capability for your JB4/Ecutek software. I will be organizing a group buy for this unit as soon as beta testing is complete and open bluetooth is working. This unit will retail for $700, but Group Buy pricing will be closer to $600.

Mark III - This unit is in development and has all of the features I mentioned in the original post. It has a larger screen than all previous versions, no CD slot, and open bluetooth. It will still have the PX6 board, but will offer 4GB Rom and 64GB Ram and Android 9.0.

In regards to Phoenix... It is a struggle to get them to work with you at times. It is three people, only one of which speaks English fluently even though they claim to be an American company. They are good people. They dont respond well to rudeness or negativity, which they get a lot from the online Q community. Over the last two years I have built a good relationship with them and that is why they continue to support the platform. At one point they pulled the plug on the platform due to the negativity they received at first. I did explain to them that in the US there is an expectation that all calls and emails should be returned timely and while we are not expecting perfection, but we dont expect to be ignored. That being said, they are better, but not perfect.

Going into this with a negative attitude with Phoenix will not end well. They will refund your money in 30 days if you dont like it, and your unit is guaranteed for a year. They will either send a replacement or a new unit, even though it may take longer than we expect in the "Amazon Next Day" era.

If you have any additional questions let me know.
 

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I know the images are of the Mark II, and the "specifications" table is of the Mark II, but all of the described aspects, features, and versions match the Mark III (processor, memory, storage, Bluetooth, etc.) Also, the price is higher than the Mark II on the same website ... Unless ... are they doing a Mark 2.2 for some stupid reason?


Edit: definitely looks like it is a Mark 2.2 ... what a CF of a company that I sadly will very likely still buy from.



As much as I want the EcuTek app in my center console, this disorganization of their website seems to resonate with everything I hear about this company.
You're right to have your fears. The III is going to be a CF for the first 3-6 months as well because they're going to be figuring out all of the bugs. People are going to have problems, bricked units, and faulty units, and it's going to take a while to get it resolved. I've facetimed with one of the Phoenix personnel when I had a problem, and he was very polite and helpful, but it takes them multiple days to respond to emails and you'll never catch them "at the office," which I'm fairly certain is the dude's living room lol.
 

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So they have 5 model version is a short time span and wondering why they get attitude when their customers are looking for support? Yeah, no thanks. This product is not worth the money or headaches at all. I'll stick with my outdated, 100% reliable, factory warrantied Infotainment Center.
 

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So they have 5 model version is a short time span and wondering why they get attitude when their customers are looking for support? Yeah, no thanks. This product is not worth the money or headaches at all. I'll stick with my outdated, 100% reliable, factory warrantied Infotainment Center.
Agreed, and the AV FB group isn’t much better.


Now when Pioneer/Kenwood or some other reputable company makes something similar I’ll be interested.
 

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How is the beta testing on this going? Is the group buy still available? I'm not finding a lot of options on the market for better infotainment and the stock hardware is horrible. Hoping this version is going well!
 

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How is the beta testing on this going? Is the group buy still available? I'm not finding a lot of options on the market for better infotainment and the stock hardware is horrible. Hoping this version is going well!
Reply I got on the FB page said about a month before the Android 9 version is ready. We’ll see. I’m with you. This is the only real option on the horizon and the stock system is what kept me from buying the car. It sucks beyond belief.
 
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